An independent operating model consultant for growing organisations: designing how the organisation is structured, who decides what, how work flows and how performance is seen, so it keeps working as it scales. Online, with no software or delivery team to sell.
Independent operating model consultant: design how your organisation runs, who decides and how it scales, scoped to your question. Start a conversation.
An operating model is how an organisation actually runs: its structure, decision rights, processes and information, and the way they fit together. In a young business it is mostly implicit, held in people’s heads.
As the organisation grows, the implicit model stops scaling. New people cannot learn it, different teams run slightly different versions of it, and leadership cannot see where it is breaking.
Designing the operating model makes the implicit explicit: what is decided where, what must be consistent, what can vary, and how the organisation will know it is working.
Zoom Riddle’s advisory is offered worldwide. Our in-house methodology is designed to be applied to any organisation, wherever it is based, and engagements are run online.
Four parts of the operating model an independent consultant looks at in a growing organisation.
How the organisation is divided, and whether layers help decisions or slow them.
Who decides what, and which decisions are centralised or local.
How work moves between teams, and where it waits.
What leadership can see, how quickly, and what it does with it.
Reflections from real work on organisations growing beyond their founding design.
GROWTH EXPOSES DESIGN
Building commercial infrastructure for an industrial manufacturer preparing for…
USING YOUR OWN MODEL ON YOURSELF
Helping a shared-employment organisation strengthen its commercial position shows that…
THE SYSTEM SHOULD OUTLIVE THE FOUNDER
Preparing a fast-growing property network for franchising shows that a business can…
Evidence-led reading on operating models in growing organisations.
An operating model describes how an organisation runs: its structure, decision rights, processes and information, and how they fit together to deliver what the organisation intends.
An operating model consultant helps leadership diagnose where the current model is straining and design one that fits the organisation’s size and ambitions: what is decided where, what must be consistent and how performance is seen.
When growth has outpaced the model: new people cannot learn how things work, teams run different versions of it, or leadership cannot see where it is breaking.
Organisational design focuses on structure and roles. An operating model is wider, joining structure, decisions, processes and information. In practice, one informs the other.
The emphasis is on diagnosis, design and advice for the leadership team that owns the change, rather than on supplying a delivery team. Implementation stays with the people who will live with the result.
Yes. Zoom Riddle’s advisory is offered worldwide, and our in-house methodology is designed to be applied to any organisation, wherever it is based. Engagements are run online, based on documents, data and structured conversations with the leadership team. London, Zurich, Dubai and Singapore are the four markets where Zoom Riddle expects to establish offices in future; they are not limits on who we work with. Any company is welcome to get in touch.
A clear description of the question, what has been tried and what evidence exists. The aim is to agree whether independent advice would help and, if so, what a first piece of work would deliver. Services can be delivered remotely, and we accept requests from organisations wherever they are located.
Look for independence, published thinking you can judge for yourself, clarity about scope, and a willingness to say when advice is not needed. Ask what a first piece of work would deliver and how you would know it had worked.
Related advisory: All advisory services · Organisational design consultant · Operations consulting · Franchise consultant. Perspectives: Operational complexity · Organisational performance.
If this describes your business, register your interest. Zoom Riddle welcomes expressions of interest from organisations seeking advisory support in strategy execution, business governance and organisational performance. Organisations interested in future engagements are invited to register their interest. Enquiries will be retained for consideration when consultations begin, with follow-up subject to the contact preferences provided.
